FAQs

At the start of your subscription, you will receive a welcome call from one of our technicians who can answer any immediate questions you may have. At this time your technician will organise your onboarding. In addition to this, your fees include the following:

• One-to-one welcome call from one of our technicians
• Installation
• Configuration of firm information, logos, user profile, connection to your existing LegendCom and ImmiAccount
• Q&A sessions with qualified experts
• Access to our self-paced training platform
• Training sessions provided by an accountant with skills and experience in client/trust accounting and compliance

MM does not run on Mac OS. A virtual Windows environment needs to be installed on your Mac device to run MM. Virtual solutions must meet MM’s minimum requirements. Any virtualisation must be allocated sufficient system resources to meet MM’s minimum requirements. More information can be found here.

Each person using MM in your business will represent a substantial time and cost saving. During a demonstration, our consultants will provide you with the information required to perform a simple cost-benefit analysis. This will enable you to assess the number of licences you need to achieve the desired returns and stay within your budget.

We believe in fair and transparent pricing and, accordingly, all costs are stated on our website. You can view pricing here.

MM services firms of all sizes from sole practitioner through to global mobility and Big 4 professional services firms. Many clients began using MM as sole practitioners, but then grew their businesses to become some of the largest operators in the immigration profession – testament to MM’s suitability to firms of all sizes. MM offers the structure, security and compliance that small firms need and large firms expect.

Our team provides first-class support and is well known in the immigration profession for exceeding expectation. We have processes in place to ensure our team provides solutions within agreed time frames. We understand the complexities of immigration law and the demands placed on practitioners. With MM, you are supported by a team of experts whose knowledge is up to date in critical areas of IT, security and immigration law.